Frequently Asked Question
How 🧐?
A. To remove the UUUUU GelNail, wet the wooden stick with a Magical Serum Remover and push the stick gently from the edges to the cuticle to minimize the damage to your nails.
(Wooden stick is included in the package But Remover is not included.)
A. Here's Video for you :)
A. UUUUU GelNail can last up to two weeks or more. 😎
< To long lasting GelNail💅🏻 >
✔️ Please wipe out any access oil or dust on your natural nails before applying with the alcohol swab included in the package.
✔️ Then press down the cuticle line of the UUUUU Gel nail firmly with the wood stick included in the package.
✔️ Finally, use the UV gel lamp to cure the GelNail and it will last more than two weeks.
📦 Shipping & Delivery
A. Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
A. Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
A. About FREE SHIPPING
Standard Shipping fee: $15 (USD)Flat rate shipping(or FREE when you spend $100 or more)!
A. Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A. A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
✅ Payments & Safety
A. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
A. Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
A. We accept payments from major credit card companies like Visa, Mastercard, and American Express.
🛠️ Warranty & Repair
A. All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
A. An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
A. The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
💰 Returns & Refunds
A. Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A. A refund request can be submitted within a month after the purchase is made.
A. In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
A. When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
A. Import duties and fees, taxes, and any other charges are the responsibility of the customer.
